Return and exchange policy :
1. You can indicate your intent to return within 7 calendar days (including holidays) of receiving your product; a request made beyond the designated period will not be dealt with. This does not apply to cases in off-premise context or other justifiable exceptions.
(The number of calendar days is calculated right after the buyer or recipient signs for the parcel.)
2. Innerwear/underwear cannot be returned due to hygiene reasons.
3. Returned garments must be in new, unworn condition without any stains, damage, or alternation and with the original hang tag attached.
Notices :
1. After the application for a qualified refund case is submitted, it takes about 10 business days to complete the refund process. The time for funds to be returned to your account is determined by each bank.
2. Please send back the products along with the invoice, receipt, and giveaways in a complete package. No refunds will be given for incomplete items of an order or for damaged items due to incomplete packaging.
Return Steps :
1. Confirm that the item is refundable.
2. Contact the customer service representative to request a return.
(send an email to info@sunyuhong.com.tw or dial +886 2-2562-1498 or LINE: sunyuhong_service / WeChat: sunyuhong_service / WhatsApp: +886 963-619-835 )
3. Send back the items in the original packaging
4. After receiving and confirming the returned items, the customer service representatives will send replacement items or begin the refund process.
Frequently asked questions :
Q: How do I returned an unwanted item or an item of the wrong size?
A: Returns for the items is legitimate within seven days after the recipient signs for the parcel. We will send replacements of items with sizes available in stock. For refund requests, please refer to the relevant principles.
Q: How long do I have to wait before receiving the items?
A: For items available in stock, we can deliver the products within 48 hours after taking the order. The shipping time is about 2-3 business days for customers in Taiwan and 3-5 business days for customers in China, Hong Kong, and Macao. Other countries will depend on local circumstances. Customized orders will take about 20 business days, and customized orders with special requests will take about 30 business days. The schedule may vary according to conditions of the studio.
Q: How do I take care of and cleanse the items.
A: Read the care labels in the garments carefully. Please avoid using regular laundry washers and dryers to deal with the garments with embroidery and laces. It’s recommended to have such garments handled by the professionals.